SEROS RESOURCES
Get connected, configured, and ready to work.
Use practical guides grounded in the real SEROS setup flow—then open the platform and complete each step securely.
START WITH CONFIDENCE
Helpful guidance for each stage of setup.
The resource centre focuses on the decisions your team needs to make, while sensitive credentials stay inside SEROS.
GETTING STARTEDSECURITY WORKFLOWS
Connect your first channel
Choose a provider, review the prerequisites, save credentials through the encrypted setup flow, then Test and Activate.
Open guide HOW TO INTEGRATEFollow a provider-specific guide
Use step-by-step guides for Telegram, Instagram, WhatsApp, Facebook, Viber, Email, SMS, and Custom Webhook.
Open guideUnderstand how access is protected
SEROS encrypts saved provider secrets, applies role-based permissions, and exposes health—not stored credential values—to users.
Build from real customer operations
Start with a clear queue, customer ownership, knowledge, and one repeatable automation before adding more complexity.
Open guideHOW TO INTEGRATE
Open the guide for your first channel.
Each guide follows the real SEROS connection, test, activation, and verification flow.
Messaging · 7 guided stepsHow to integrate TelegramConnect a Telegram bot for private customer conversations and reply from the SEROS Unified Inbox.Social · 8 guided stepsHow to integrate InstagramBring professional-account direct messages and comments into SEROS through the supported Instagram authorization flow.Messaging · 7 guided stepsHow to integrate WhatsApp BusinessConnect a WhatsApp Business number through Meta Embedded Signup and manage conversations from SEROS.Social · 7 guided stepsHow to integrate Facebook & MessengerConnect a Facebook Page for Messenger conversations and supported Page comments without sharing raw credentials with teammates.Messaging · 7 guided stepsHow to integrate Rakuten ViberConnect an approved commercial Viber bot and reply to subscribers from the shared SEROS inbox.Social · 9 guided stepsHow to integrate YouTube CommentsBring new comments from videos owned by your YouTube channel into SEROS and post replies as that channel.Social · 8 guided stepsHow to integrate TikTok BusinessReceive approved TikTok Business messages and owned-account comment events, then handle permitted replies from SEROS.Messaging · 10 guided stepsHow to integrate EmailConnect SendGrid Email API, a secure HTTPS email endpoint, or SMTP for consent-aware outbound delivery.Messaging · 7 guided stepsHow to integrate SMS with TwilioConnect an approved Twilio sender or Messaging Service for consent-aware SMS campaigns.Developer · 7 guided stepsHow to integrate Custom WebhookConnect another platform through SEROS's signed canonical inbound and outbound webhook contract.
SEE IT WITH YOUR WORKFLOW