SEROS
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The customer conversation operating system

Run support, sales, and growth from one intelligent workspace.

SEROS connects every channel, customer record, workflow, and insight—so your teams can move as one.

Book a Demo View PricingExplore SEROS
OPERATEUnified Inbox · Contacts · Tasks
All conversations
AMAmelia MorrisWhatsApp
MLMichael LeeInstagram
DSDaniel SmithFacebook
AMAmelia MorrisVIP customer

Can you help with my order status?

Yes. I’m checking it now and will keep you updated here.

AI reply ready for review
CUSTOMER 360Amelia MorrisVIP customer
Open taskFollow up on delivery
Deal stageProposal
GROWAI Agents · Automations · Pipelines · Campaigns
AI AgentOrder supportActiveAutomationStatus updateActivePipelineProposal stageCampaignProduct update
UNDERSTANDCustomer 360 · Analytics · Team performance
LIVE WORKSPACE INSIGHTSee what is moving—and what needs attention.
Conversation trendsLive data
Resolution healthAvailable
Team workloadVisible

Meet customers where they already are

Connect the channels your customers already use
WhatsApp Instagram Messenger Facebook Viber Telegram Email Web Chat

ONE CONNECTED SYSTEM

Three pillars. One connected system.

SEROS brings together the tools your teams need to operate efficiently, grow conversations into outcomes, and understand what matters.

OPERATE

Unified Inbox · Contacts · Tasks

Manage every conversation, customer, and task in one place.

All conversationsLive queueCustomer 360Full contextFollow-up taskDue today

GROW

AI Agents · Automations · Pipelines · Campaigns

Turn conversations into outcomes with AI, automation, and go-to-market tools.

AI AgentActiveAutomationActiveDealProposalCampaignReady

UNDERSTAND

Customer 360 · Analytics · Team performance

See the full picture of customers and the work your teams do together.

Customer contextConnectedConversation analyticsAvailableCampaign resultsMeasuredAutomation activityVisible

THE WHOLE CUSTOMER LIFECYCLE

Built around the whole customer lifecycle.

Connect, understand, respond, automate, convert, and improve without losing the customer story.

Connect

Bring every channel and sender into SEROS.

Understand

Unify customer data and surface what matters.

Respond

Give your team context and AI assistance.

Automate

Save time with workflows and AI agents.

Convert

Move opportunities through pipelines.

Improve

Use analytics to learn and get better.

HOW TO INTEGRATE

Connect every channel with confidence.

Follow beginner-friendly guides that show every click, permission, copy, paste, test, and expected result—including YouTube and TikTok.
Messaging · 7 guided stepsHow to integrate TelegramConnect a Telegram bot for private customer conversations and reply from the SEROS Unified Inbox.Social · 8 guided stepsHow to integrate InstagramBring professional-account direct messages and comments into SEROS through the supported Instagram authorization flow.Messaging · 7 guided stepsHow to integrate WhatsApp BusinessConnect a WhatsApp Business number through Meta Embedded Signup and manage conversations from SEROS.Social · 7 guided stepsHow to integrate Facebook & MessengerConnect a Facebook Page for Messenger conversations and supported Page comments without sharing raw credentials with teammates.Messaging · 7 guided stepsHow to integrate Rakuten ViberConnect an approved commercial Viber bot and reply to subscribers from the shared SEROS inbox.Social · 9 guided stepsHow to integrate YouTube CommentsBring new comments from videos owned by your YouTube channel into SEROS and post replies as that channel.Social · 8 guided stepsHow to integrate TikTok BusinessReceive approved TikTok Business messages and owned-account comment events, then handle permitted replies from SEROS.Messaging · 10 guided stepsHow to integrate EmailConnect SendGrid Email API, a secure HTTPS email endpoint, or SMTP for consent-aware outbound delivery.Messaging · 7 guided stepsHow to integrate SMS with TwilioConnect an approved Twilio sender or Messaging Service for consent-aware SMS campaigns.Developer · 7 guided stepsHow to integrate Custom WebhookConnect another platform through SEROS's signed canonical inbound and outbound webhook contract.
Browse all integration guides

EXPLORE THE PLATFORM

See how every part of SEROS works together.

Go deeper into the Unified Inbox, AI, automation, customer context, integrations, outcomes, pricing, and demo workflow.

Chaos, meet control.

Your customers are everywhere.
Your team shouldn’t be.

SEROS brings scattered messages, customer context and AI assistance into one calm workspace.

Before SEROS
Where is my order?Unassigned · 18 min
Can someone help?Unread · 24 min
Account questionForwarded twice
With SEROS
Priority inboxAll channels
Payment issueAssigned to FinanceNow
Order statusAI reply ready2m
Product questionSales queue4m

Drag the control—or tap either side—to compare the experience.

The intelligent workspace

Less switching.
More understanding.

SEROS connects the four things your team needs to move a conversation forward.

01
Unified inbox

One queue. Every channel.

Messages, comments and customer context arrive in one organised workspace—ready for the right teammate or automation.

02
SEROS AI

Understand before you answer.

AI reads intent, sentiment and urgency, prepares a reply and suggests the next best action while your team stays in control.

03
Automation

Turn repeat work into flows.

Route, tag, prioritise and follow up automatically. Build clear workflows around the way your operation already works.

04
Customer 360

Every answer starts with context.

See customer details, segments, conversation history and internal notes beside every message—without switching screens.

SEROS AI

AI that helps your team think—and keeps them in control.

Give agents a head start on every conversation. SEROS AI surfaces what matters, prepares the response and recommends the next action.

  • Understand the messageDetect intent, sentiment, language and urgency.
  • Prepare the answerDraft contextual replies your team can review and edit.
  • Move work forwardRecommend routing, escalation and follow-up actions.
SEROS AIConversation intelligenceLive
MRMaya Rivera

I’ve been waiting since yesterday. Can somebody please check my order?

IntentOrder statusSentimentNegativeUrgencyHighLanguageEnglish
Suggested replyEditable

Hi Maya, I’m sorry you’ve had to wait. I’ve found your order and I’m checking the latest update now.

Mini automation playgroundReady
WHENNew WhatsApp conversationAny new inbound message
IFIntent is payment issueDetected by SEROS AI
THENAssign to Payments TeamHigh priority · notify assignee

Choose a flow and watch SEROS run it.

Automation that feels human

Build the process once. Let SEROS run it every time.

Turn your best operating rules into clear, dependable flows—from the first message to resolution and follow-up.

Route instantlyBy intent, channel, language, segment or priority.Protect consistencyGive every team the same next-best action.Stay flexibleAdjust flows as your service model evolves.

Customer 360

Know the person behind the message.

Give every teammate the context to respond personally: who the customer is, what happened before and what matters now.

Conversation historyCustomer detailsSegments & tagsInternal notesChannel preferenceTeam ownership
NK
Noah KimCustomer since 2024
Active
Preferred channelWhatsAppSegmentHigh valueLanguageEnglish
Intent detectedUpgrade question · today
Conversation resolvedPayments Team · 2 days ago
Campaign responseReactivation flow · 8 days ago
Internal note

Prefers concise updates. Interested in the premium plan.

Connected by design

Meet customers where they already are.

Tap any channel to see how it becomes part of one consistent SEROS operating layer.

MessagingWhatsApp10–20 min

Bring customer conversations and approved templates into one shared inbox.

Messages · templates · routingOpen setup guide
Plan your channel setup

A calmer way to operate

Built for better conversations—and better days at work.

01

Respond with clarity

See the customer, the message and the suggested next step in one place.

02

Work as one team

Make ownership visible and move conversations to the right people without losing context.

03

Scale the process

Use automation and AI assistance to keep service consistent as volume grows.

Estimate the impact

See what calmer operations could give back to your team.

Adjust your current workload. The estimate updates instantly and suggests a package to explore.

Illustrative monthly estimate420 hours saved
Working days returned53Conversations assisted2,100Hours saved per agent70
Suggested package to exploreGrowthView package

Estimates use your inputs and are for planning only. Actual results depend on workflow design, channel mix, and conversation complexity.

Clear, tailored pricing

Pay for the SEROS setup your team actually needs.

Your proposal is based on team seats, connected channels, and conversation volume. No fabricated package limits, and no paying for channels you do not use.

Compare SEROS packages
01
Team seatsThe people who manage conversations in SEROS.
02
Connected channelsThe customer touchpoints you want in one workspace.
03
Conversation volumeThe scale of messaging, automation and AI assistance.

Your demo includes a clear recommendation for your team.

Questions, answered

Before we meet.

The essentials about SEROS, setup and your product demonstration.

Which channels can I connect?+

SEROS is designed for WhatsApp, Instagram, Facebook Messenger and comments, Viber, Telegram, email and web chat. Your demo will focus on the channels relevant to your team.

Does SEROS AI answer customers automatically?+

SEROS AI can understand messages, prepare replies and recommend actions. Your workflows determine where the AI assists and where a teammate reviews or takes over.

How does the setup work?+

We map your channels, teams and routing rules, then configure the workspace around your existing operation. The exact setup depends on the channels and systems you use.

What will I see in the demo?+

A focused walkthrough of the unified inbox, SEROS AI, automation and Customer 360—adapted to your channels, team structure and current pain points.

How is pricing calculated?+

Pricing is tailored around team seats, connected channels and conversation volume. After the demo, you receive a clear proposal for the setup you need.

See SEROS in action

Bring your customer communication into focus.

In one focused session, we’ll map your channels and show how SEROS can turn them into one intelligent workflow.

01
Your current setupChannels, teams and the points where work gets stuck.
02
Your SEROS workflowInbox, AI assistance, routing and customer context.
03
Your next stepA practical setup recommendation and clear pricing proposal.
Request a tailored demoTell us what works for you. We’ll confirm the meeting by email.
Channels you want to connect

No commitment. A focused walkthrough based on your channels and workflow.